Palnau SystemsLet’s talk

OUR SERVICES

Build the systems
behind your next stage of growth.

Practical AI for family businesses, owners and private equity teams. Capture more revenue, reduce repetitive work and strengthen the controls behind it.

Find your industry Explore our builds

Let’s talk Ask our AISee packages & pricing

Free 30-minute call · Scope and price agreed before work starts

Looking for one specific thing to automate?

Explore 72 focused workflows, including tax return second opinion prep, insurance intake, dead lead revival, client follow-up, instant quotes and estimates.

Browse the workflow menu and build your plan

13 of 13 service areas

01 / STRATEGY

AI strategy & planning

Find the work worth automating.

What we build

  • Map repetitive tasks and bottlenecks
  • Rank projects by cost, volume and potential value
  • Check your data, software and access
  • Set a baseline, scope and launch plan
  • Separate time saved from actual cash savings
ExampleMap quoting from inquiry to payment. Pick the slowest step and define the first build.
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02 / AGENTS

Custom AI agent swarms

Agents that work together to complete a process.

What we build

  • Research markets, prospects and acquisition targets
  • Build sales, service, operations and knowledge agents
  • Coordinate work between specialist agents
  • Connect approved tools, records and documents
  • Add memory, permissions, approvals and error recovery
ExampleOne agent reads an inquiry, another prepares a quote and another drafts the follow-up.
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03 / AUTOMATION

Full process automation

Automate the work from intake to completion.

What we build

  • Lead intake, qualification, quotes and follow-ups
  • Customer, supplier and employee onboarding
  • Document collection, extraction and checks
  • Approvals, reminders and exception queues
  • Scheduled reports and updates triggered by events
ExampleTurn a new customer request into checked documents, assigned tasks and an updated CRM.
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04 / INTEGRATIONS

Software & data integration

Make your existing software work together.

What we build

  • CRM, ERP, email and accounting connections
  • Custom APIs, webhooks and MCP connectors
  • Data cleanup, record matching and checks
  • Connections to supported legacy systems
  • Access controls, activity logs and monitoring
ExampleConnect an order system to your CRM so agents can prepare customer updates.
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05 / GROWTH

Sales & marketing

Help your team find, win and grow accounts.

What we build

  • Lead and account research with sources
  • Inquiry sorting and qualification
  • Quotes, proposals and bid preparation
  • CRM updates and follow-up drafts
  • Account growth research and marketing content
ExampleResearch a target account, draft outreach and prepare the CRM record for review.
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06 / SERVICE

Customer service & voice

Answer questions and route requests faster.

What we build

  • Website chat and company knowledge search
  • Request sorting and response drafts
  • Voice agents, call intake and human handoffs
  • Call summaries and follow-up tasks
  • Renewal reminders and unresolved-issue tracking
ExampleAn agent answers from approved information and sends complex requests to your team.
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07 / FINANCE

Finance & back office

Cut manual finance work. Keep approvals with your team.

What we build

  • Read invoices and match orders and receipts
  • Prioritize overdue invoices and draft reminders
  • Prepare reconciliations and flag differences
  • Check expense documents and month-end tasks
  • Prepare cash, margin and management reports
ExampleMatch an invoice to its purchase order and flag differences for finance to review.
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08 / OPERATIONS

Operations & procurement

Process orders, documents and purchasing requests.

What we build

  • Order intake and document extraction
  • Supplier research and quote comparisons
  • Purchase requests and approval routing
  • Scheduling, checklists and status updates
  • Task assignment and exception dashboards
ExampleRead an incoming order, check required fields and prepare the next team’s tasks.
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09 / PEOPLE

Company knowledge & training

Build the context, memory and skills each person needs.

What we build

  • Department, role and employee work briefs with approved sources and access
  • Company tone, writing style, templates and approved examples
  • Editable memory for preferences, decisions and project context
  • Document search, procedures, checklists and captured team know-how
  • Employee onboarding, practical training and system handover
ExampleGive staff a searchable guide to products, processes and common customer questions.
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10 / APPLICATIONS

White-label AI Team OS & custom software

Your brand. A complete AI workspace your team can use.

What we build

  • Branded employee workspaces, agents and role-based tools
  • Customer portals, intake forms and your own domain
  • Management reports, KPIs and decision briefs with evidence
  • Approval queues, memory, knowledge and task tracking
  • Custom code, design and documentation ownership by agreement
ExampleBuild a workspace where staff review agent drafts, approve actions and track results.
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11 / PORTFOLIO

Private equity & acquisitions

Build and repeat useful systems across companies.

What we build

  • Assess portfolio-company AI opportunities
  • Research acquisition targets from public sources
  • Organize authorized diligence documents
  • Connect systems after an acquisition
  • Reuse workflows with separate company access
ExampleProve an invoice workflow in one company, then adapt it across suitable holdings.
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12 / ONGOING SUPPORT

Ongoing support & AI costs

Keep the system working as your business changes.

What we build

  • Monitor failures and route issues to people
  • Test accuracy, clarity and quality on real business tasks
  • Optimize model choice, context, retrieval, caching and retries
  • Review permissions, memory and documentation
  • Track cost per useful result and improve workflows with your team
ExampleTrack cost per completed task, fix failures and test model upgrades before rollout.
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13 / SI = SUPERINTELLIGENCE

Superintelligence swarm readiness

Prepare today’s systems for more capable AI.

What we build

  • Plan future agent workflows
  • Connect data and keep models interchangeable
  • Set tool permissions and approval rules
  • Test each model upgrade before launch
  • Prepare teams for more capable systems
ExampleBuild a swarm that can adopt better models without rebuilding each connection. Future superintelligence is a goal; current builds use available AI.
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Examples show possible builds, not client results. We check your systems, data and approval needs before agreeing on scope.

BUILT AROUND YOUR PEOPLE

AI that knows how
your business works.

We build the work context for each department, role and employee: what they do, what they can access, how they communicate and what a good result looks like.

01

Department, role and employee context

Give each person the right instructions, sources, tools and permissions for their work.

02

Your tone and writing style

Build a consistent voice for emails, reports, proposals and customer replies.

03

Useful, controlled memory

Keep approved preferences, project context and decisions available without repeating the brief.

04

Clear decision support

Turn scattered information into options, trade-offs and a clear decision brief.

05

Accuracy and clarity checks

Check facts, calculations and instructions. Make gaps visible before work goes out.

06

Ongoing cost optimization

Track cost per useful result. Reduce waste while checking that quality holds up.

See what we build for each role

Context, memory and integrations are scoped to your project. Ongoing support and cost reviews are agreed separately.

LET’S TALK

Tell us what you want to automate.

Book 30 minutes with Oliver · Built with his team. We’ll discuss the build, the business case and the next step.

Let’s talk Ask our AI

INTRODUCING INTELLIGENCE FACTORY

Your brand.
Your processes.
Your way.

One workspace for your people, AI and software. We build the workflows, organize your company knowledge and keep improving performance and cost.

Explore Intelligence Factory Try the workspace

A custom company edition, with scope and ownership agreed before the build.

Intelligence FactoryIllustrative workspace
Fictional sample work
TodayWorkflowsKnowledgeApprovalsResults

Work, moving forward.

Your people and AI. One place to get it done.

Prepare a customer quoteNeeds approval
Check an invoiceNeeds information
Prepare an account briefCompleted
Clear ownership. Source evidence. A visible next step.